Shipping & Returns

 

Shipping

 

We ship WORLDWIDE with DHL express !! 

exception is Russia where we ship with reguler Post Denmark because DHL ships only to busines adreses in Russia.  

Usually we ship packeges 3 times a week sometimes 1, it depends how many orders we have, thats how you can get express shipping cheaper or free :)

DHL shipping time to USA approx. 3 days NY 2 days, EU 2 days 

Post Denmark USA 12 days, EU 8 days If you need specific value on your package it needs to be shipped with Post Denmark. 

Please make a note at checkout if you want it shipped with Post Denmark !!  

All Prices will be calculated at checkout, If you want to choose Post Denmark you just choose DHL Worldwide and make note that you will like to have it shipped with Post Denmark. But with Reguler post it will be more expensive then DHL express ! 

 

International Customers

International shipping charges will be calculated on a per-order basis and will be billed through PayPal.  Please contact us for an International Shipping Estimate prior to placing an order with us.  By placing an order for items to be shipped internationally, you are accepting our International Shipping Estimate as the official shipping cost.  All shipping fees must be collected prior to the item(s) shipping.  Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment.  Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages.  By placing an order to be shipped internationally, you, the customer, take full responsibility for your shipment and its contents (loss, damage, theft, etc.).

 

 

 

Customs Fees

If you wish a product to be shipped to an address outside the EU , you are responsible for all customs fees and taxes.

 

 

 

Delivery 

All orders are shipped using DHL or Post Danmark.  If you would prefer to use a different shipping method, please contact us by e-mail at the time of your order.  When using Pay Pal, we will only ship to the address listed in the Pay Pal Payment Details. All packeges is shipped from Danmark.

Please include your Phone Nummber !! 

We do not ship during major holidays

 

 

We ship packages almost every day, however latest within 7 buiness days

 

 

 

 

 

Breakage or Discrepancies
If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment.

 


japanpottery.dk Iryna Enevoldsen can not be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier.

 

 

 

Returns

 

- No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.

 

- Merchandise can only be returned if it is in its original condition and packaging. 

 

- If upon return, items are found to be damaged, they will not be accepted or credited.

 

- Please send all items for return via tracking shipping, customer pays return shipping

 

- Placing an order indicates your acceptance of our return policy.

 

- There is a 10% restocking fee for returned items

 

 

Return address:
 
JNS Japanese Natural stones v/ 
Maksim Enevoldsen
Enghaven 27 
6990 Ulfborg 
Danmark 
CVR: 33795416
 
maxim207@gmail.com
Phone: +4530300512